Not so quiet around here :)
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Got banned quite quickly from Vera/ezlo forum, without any warning. I was kinda asking for it, but still, they could have some sense of humour over there
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I am so sorry that happened. I recognized immediately that was going to be a problem, and I tried to moderate the post out, but they've taken away my moderation rights, even in my own categories. I guess they are making the new order of things for the eZLO brand, as they must. But they're being pretty draconian about it, and I think a lot of people have taken note and it is merely the chilling effect that keeps them from crying out. Many will vote with their feet just the same, if only because if it's not safe to complain when something doesn't work, nothing will get fixed, and if nothing gets fixed, there's no reason to continue on the product.
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On the positive side (and I'm saying this in hope that @Sorin and @alecs are paying attention here at SHC?!), ezlo is moving in the right direction of engaging their own staff more -- FINALLY! -- on the ezlo Forum. Regrettably, nobody there has responded to my numerous requests to have my account reinstated, which means I can never participate even to edit my own content over there. Which I consider a loss to both parties, as well as all of our fellow Vera-using comrades.
Really wish they had simply split ezlo-related topics into an entirely new Forum (perhaps even ezlo into an entirely new company) rather than cannibalize what was in place, operating quite smoothly, since 2009. Sad that one man can ruin an entire operation, when it would have been so much easier and more suitable for the owner to insulate end-users from his ego with several layers of good-humored employees. I don't see any other tech company's boss yelling at customers and booting them out right and left?!?!
Sad.
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I am so sorry that happened. I recognized immediately that was going to be a problem, and I tried to moderate the post out, but they've taken away my moderation rights, even in my own categories. I guess they are making the new order of things for the eZLO brand, as they must. But they're being pretty draconian about it, and I think a lot of people have taken note and it is merely the chilling effect that keeps them from crying out. Many will vote with their feet just the same, if only because if it's not safe to complain when something doesn't work, nothing will get fixed, and if nothing gets fixed, there's no reason to continue on the product.
@toggledbits, no worries, as said I was aware that could happen. As I didn't have previous "offenses" I thought I would at least get a warning first, but that didn't happen.
Well, it's time also for me to leave "official" Vera behind (already I've used your excellent decouple-script) and continue my journey in the world of home automation. MSR is one of those logical next steps.
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I've asked for them to delete my account, but they say "the jury's still out" in the case of the "SHC mutineers".
@perh said in Not so quiet around here
:I've asked for them to delete my account, but they say "the jury's still out"
If you're in GDPR territory, there is no jury. Your request is ironclad.
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Yep, GDPR has a legal clause on the "right to be forgotten". Although this is about "personal data that can lead back to an individual". And since that is very broad and companies don't want to be fined they comply with such a request. But on the other hand... most companies don't even know what your talking about and leads nowhere...
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I've asked for them to delete my account, but they say "the jury's still out" in the case of the "SHC mutineers".
@perh said in Not so quiet around here
:I've asked for them to delete my account, but they say "the jury's still out" in the case of the "SHC mutineers".
Did they actually use the term "mutineers" there?
Are they actually serious? Do they still think that we are properties/employees/soldiers they should have any sort of control over? I hope not.They are booting the most loyal customers, ones who are willing to spend their time providing free customer support to others, sharing their fixes and findings to the community. Customers who are also providing them feedback to make their products better... He forced the creation of this forum with censorship then accuses people of all kinds of things and now is surprised that people are leaving?
Trust me only a very small number of those who have left are here. Many more are on many other platforms ranging from Homeseer to Hubitat to Home Assistant. And the cold hard truth is, that everyone has been much better off after leaving, has a much more reliable and capable system and for those who rely on community forums, have a place to discuss and have fun learning again.
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Hello
I've not read all your comments yet here but I will.
@tunnus I can't believe they banned you that is terrible, just for that? That's crazy.
I was lucky not to get banned myself then as I replied to you.
Regarding the lost of our moderator rights for those of us that had them.
I have been told it was an unintended side affect of them introducing the new E badges for their staff and the new "Ezlo Response Team" group thing.I asked directly if it was a company policy change?
Here is what I was told:
It was a side affect not policy
Anyone who has been affected by this issue can contact them (probably Sorin) for a fix.
I was also told that they wanted to make sure that anyone who was contributing to the forum as a moderator could continue their good work.
I have been restored as a moderator now and also had a power up with new badge titles to choose from.
However I am not sure if the list of users who where previously moderators is now lost to them ?
I have asked Sorin to confirm yesterday, but not had a response back as yet.
So you may need to contact him for a fix on your own account.However it is very troubling that members are being banned for little to no reason and no warnings given. Its not good at all.
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WHO did you get those responses from? I've only heard (twice) from Tech Support (which the Forum Rules FAQ sends you to when contesting an account suspension) in which they merely said, "We're aware but are not in charge. Forward to the forum managers. Stand by." in essence.
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WHO did you get those responses from? I've only heard (twice) from Tech Support (which the Forum Rules FAQ sends you to when contesting an account suspension) in which they merely said, "We're aware but are not in charge. Forward to the forum managers. Stand by." in essence.
@librasun said in Not so quiet around here
:WHO did you get those responses from?
Directly from the main man himself.
@librasun said in Not so quiet around here
:I've only heard (twice) from Tech Support
In which regard? Don't tell me you have been banned as well ?
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YES! Ostensibly for "Like"-ing someone else's reply?? (I was given no reason, and only found out by surprise the next day.)
In fact, the entire Leaderboard (since 2009) -- with a few key exceptions, mercifully -- has been banned. That's why it's so quiet over there.
And I wouldn't know how to get in touch with any of ezlo staff, esp. the owner, without being able to DM them on the Forum. Catch-22!!
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I have the long list of banned Forum members but it has grown since Feb. 27 when I made it.
It starts... "ElCid, HSD99, Matteburk, Mai_Pensato, Crille, eonnet, hienry_k9, Forzaalfa, TomD, LibraSun, Shoktronic, DesT, Catman, kfxo, Pabla, slelieveld, akbooer, rafale77, matsohl, tunnus..."
I strongly suspect you get a pass because you author a tech blog.
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Got banned quite quickly from Vera/ezlo forum, without any warning. I was kinda asking for it, but still, they could have some sense of humour over there
@tunnus said in Not so quiet around here
:Got banned quite quickly from Vera/ezlo forum, without any warning. I was kinda asking for it, but still, they could have some sense of humour over there
Welcome to the new normal
@toggledbits said in Not so quiet around here
:@perh said in Not so quiet around here
:I've asked for them to delete my account, but they say "the jury's still out"
If you're in GDPR territory, there is no jury. Your request is ironclad.
Ummm, not really unless the data is stored in GDPR geography ITYF.
C
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Clearly they aren't using the forum platform software as intended. "Suspended" is meant to be a reasonable time based suspension rather than a permanent ban.
Others who have been "Suspended" also. won't be back then if they have the same date of 3021 ?
Appears there are no proper appeals process or procedures.
Only thing you could do is contact Customer Care for what good that might do.
Who is going to help me with Node-Red now? Is ElCid a member here ?
