Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • Unsolved
Collapse
Discussion Forum to share and further the development of home control and automation, independent of platforms.
  1. Home
  2. Software
  3. Multi-System Reactor
  4. Category Topic Guide -- Read Before Posting
Can´t restart or upgrade/deploy MSR
F
Topic thumbnail image
Multi-System Reactor
[Solved] Limit HA Entity in MSR
wmarcolinW
Topic thumbnail image
Multi-System Reactor
Reactor (Multi-System/Multi-Hub) Announcements
toggledbitsT
Build 21228 has been released. Docker images available from DockerHub as usual, and bare-metal packages here. Home Assistant up to version 2021.8.6 supported; the online version of the manual will now state the current supported versions; Fix an error in OWMWeatherController that could cause it to stop updating; Unify the approach to entity filtering on all hub interface classes (controllers); this works for device entities only; it may be extended to other entities later; Improve error detail in messages for EzloController during auth phase; Add isRuleSet() and isRuleEnabled() functions to expressions extensions; Implement set action for lock and passage capabilities (makes them more easily scriptable in some cases); Fix a place in the UI where 24-hour time was not being displayed.
Multi-System Reactor
Organizing/ structuring rule sets and rules
R
Hi guys, Just wondering how you guys organize your rule sets and rules. I wish I had an extra layer to have some more granularity, but my feature request was not popular. Maybe there are better ways to organize my rule sets. I use the rule sets now primarily for rooms. So a rule set per room. But maybe grouping by functionality works better. Any examples/ suggestions would be appreciated.
Multi-System Reactor
Moving MSR from a QNAP container to RP 5 - some issues
Tom_DT
Topic thumbnail image
Multi-System Reactor
Widget deletion does not work and landing page (status) is empy
M
Topic thumbnail image
Multi-System Reactor
Need help reducing false positive notifications
T
Topic thumbnail image
Multi-System Reactor
Deleting widgets
tunnusT
Hopefully a trivial question, but how do you delete widgets in a status page? Using build 22266
Multi-System Reactor
MQTT configuration question
tunnusT
I have the following yaml configuration in local_mqtt_devices file x_mqtt_device: set_speed: arguments: speed: type: str topic: "command/%friendly_name%" payload: type: json expr: '{ "fan": parameters.speed }' While this works fine, I'm wondering how this could be changed to "fixed" parameters, as in this case "fan" only accepts "A", "Q" or a numeric value of 1-5?
Multi-System Reactor
System Configuration Check - time is offset
F
Hi! I get this message when I'm on the status tab: System Configuration Check The time on this system and on the Reactor host are significantly different. This may be due to incorrect system configuration on either or both. Please check the configuration of both systems. The host reports 2025-04-01T15:29:29.252Z; browser reports 2025-04-01T15:29:40.528Z; difference 11.276 seconds. I have MSR installed as a docker on my Home Assistant Blue / Hardkernel ODROID-N2/N2+. MSR version is latest-25082-3c348de6. HA versions are: Core 2025.3.4 Supervisor 2025.03.4 Operating System 15.1 I have restarted HA as well as MSR multiple times. This message didn´t show two weeks ago. Don´t know if it have anything to do with the latest MSR version. Do anyone know what I can try? Thanks in advance! Let's Be Careful Out There (Hill Street reference...) /Fanan
Multi-System Reactor
Programmatically capture HTTP Request action status code or error
therealdbT
I have a very strange situation, where if InfluxDB restarts, other containers may fail when restarting at the same time (under not easy to understand circumstances), and InfluxDB remains unreachable (and these containers crashes). I need to reboot these containers in an exact order, after rebooting InfluxDB. While I understand what's going on, I need a way to reliable determine that InfluxDB is not reachable and these containers are not reachable, in order to identify this situation and manually check what's going on - and, maybe, in the future, automatically restart them if needed. So, I was looking at HTTP Request action, but I need to capture the HTTP response code, instead of the response (becase if ping is OK, InfluxDB will reply with a 204), and, potentially, a way to programmatically detect that it's failing to get the response. While I could write a custom HTTP controller for this or a custom HTTP virtual device, I was wondering if this is somewhat on you roadmap @toggledbits Thanks!
Multi-System Reactor
ZwaveJSUI - RGBWW BULB - Warm/Cold White interfered with RGB settings - Bulb doesn't change color if in WarmWhite state.
N
Hi , I'm on -Reactor (Multi-hub) latest-25067-62e21a2d -Docker on Synology NAS -ZWaveJSUI 9.31.0.6c80945 Problem with ZwaveJSUI: When I try to change color to a bulb RGBWW, it doesn't change to the RGB color and the bulb remains warm or cold white. I tryed with Zipato RGBW Bulb V2 RGBWE2, Hank Bulb HKZW-RGB01, Aentec 6 A-ZWA002, so seems that it happens with all RGBWW bulb with reactor/zwavejsui. I'm using from reator the entity action: "rgb_color.set" and "rgb_color.set_rgb". After I send the reactor command, It changes in zwavejsui the rgb settings but doesn't put the white channel to "0", so the prevalent channel remains warm/cold White and the bulb doesn't change into the rgb color. This is the status of the bulb in zwavejsui after "rgb_color.set" (235,33,33,) and the bulb is still warmWhite. x_zwave_values.Color_Switch_currentColor={"warmWhite":204,"coldWhite":0,"red":235,"green":33,"blue":33} The "cold white" and "warm white" settings interfer with the rgb color settings. Reactor can change bulb colors with rgb_color set — (value, ui8, 0x000000 to 0xffffff) or rgb_color set_rgb — (red, green, blue, all ui1, 0 to 255) but if warm or cold white are not to "0", zwavejsui doesn't change them and I can't find a way to change into rgb or from rgb back to warm white. So if I use from reactor: rgb_color set_rgb — (235,33,33) in zwavejsui I have x_zwave_values.Color_Switch_targetColor={"red":235,"green":33,"blue":33} 14/03/2025, 16:43:57 - value updated Arg 0: └─commandClassName: Color Switch └─commandClass: 51 └─property: targetColor └─endpoint: 0 └─newValue └──red: 235 └──green: 33 └──blue: 33 └─prevValue └──red: 235 └──green: 33 └──blue: 33 └─propertyName: targetColor 14/03/2025, 16:43:57 - value updated Arg 0: └─commandClassName: Color Switch └─commandClass: 51 └─property: currentColor └─endpoint: 0 └─newValue └──warmWhite: 204 └──coldWhite: 0 └──red: 235 └──green: 33 └──blue: 33 └─prevValue └──warmWhite: 204 └──coldWhite: 0 └──red: 235 └──green: 33 └──blue: 33 └─propertyName: currentColor In zwavejsui, the bulb changes rgb set but warm White remains to "204" and the bulb remais on warm White channel bacause is prevalent on rgb set. x_zwave_values.Color_Switch_currentColor_0=204 x_zwave_values.Color_Switch_currentColor_1=0 x_zwave_values.Color_Switch_currentColor_2=235 x_zwave_values.Color_Switch_currentColor_3=33 x_zwave_values.Color_Switch_currentColor_4=33 Is it possible to targetColor also for "warmWhite" and "coldWhite" and have something similar to this? x_zwave_values.Color_Switch_targetColor={"warmWhite":0,"coldWhite":0,"red":235,"green":33,"blue":33} Thanks in advance.
Multi-System Reactor
Problem with simultaneous notifications.
T
Topic thumbnail image
Multi-System Reactor
Problem after upgrading to 25067
R
MSR had been running fine, but I decided to follow the message to upgrade to 25067. Since the upgrade, I have received the message "Controller "<name>" (HubitatController hubitat2) could not be loaded at startup. Its ID is not unique." MSR throws the message on every restart. Has anyone else encountered this problem? I am running MSR on a Raspberry Pi4 connecting to two Hubitat units over an OpenVPN tunnel. One C8 and a C8 Pro. Both are up-to-date. It appears that despite the error message that MSR may be operating properly.
Multi-System Reactor
Global expressions not always evaluated
tunnusT
Topic thumbnail image
Multi-System Reactor
[Solved] Local expression evaluation
V
Topic thumbnail image
Multi-System Reactor
[Solved] Runtime error when exiting global reaction that contains a group
S
I am getting a Runtime error on different browsers when I click exit when editing an existing or creating a new global reaction containing a group. If the global reaction does not have a group I don't get an error. I see a similar post on the forum about a Runtime Error when creating reactions but started a new thread as that appears to be solved. The Runtime Error is different in the two browsers Safari v18.3 @http://192.168.10.21:8111/reactor/en-US/lib/js/reaction-list.js:171:44 You may report this error, but do not screen shot it. Copy-paste the complete text. Remember to include a description of the operation you were performing in as much detail as possible. Report using the Reactor Bug Tracker (in your left navigation) or at the SmartHome Community. Google Chrome 133.0.6943.142 TypeError: self.editor.isModified is not a function at HTMLButtonElement.<anonymous> (http://192.168.10.21:8111/reactor/en-US/lib/js/reaction-list.js:171:34) You may report this error, but do not screen shot it. Copy-paste the complete text. Remember to include a description of the operation you were performing in as much detail as possible. Report using the Reactor Bug Tracker (in your left navigation) or at the SmartHome Community. Steps to reproduce: Click the pencil to edit a global reaction with a group. Click the Exit button. Runtime error appears. or Click Create Reaction Click Add Action Select Group Add Condition such as Entity Attribute. Add an Action. Click Save Click Exit Runtime error appears. I don’t know how long the error has been there as I haven’t edited the global reaction in a long time. Reactor (Multi-hub) latest-25060-f32eaa46 Docker Mac OS: 15.3.1 Thanks
Multi-System Reactor
Cannot delete Global Expressions
SnowmanS
I am trying to delete a global expression (gLightDelay) but for some strange reason, it comes back despite clicking the Delete this expression and Save Changes buttons. I have not created a global expression for some times and just noticed this while doing some clean-up. I have upgraded Reactor to 25067 from 25060 and the behaviour is still there. I have restarted Reactor (as well as restarting its container) and cleared the browser's cache several times without success. Here's what the log shows. [latest-25067]2025-03-08T23:50:22.690Z <wsapi:INFO> [WSAPI]wsapi#1 rpc_echo [Object]{ "comment": "UI activity" } [latest-25067]2025-03-08T23:50:26.254Z <GlobalExpression:NOTICE> Deleting global expression gLightDelay [latest-25067]2025-03-08T23:50:27.887Z <wsapi:INFO> [WSAPI]wsapi#1 rpc_echo [Object]{ "comment": "UI activity" } Reactor latest-25067-62e21a2d Docker on Synology NAS
Multi-System Reactor
Local notification methods?
CatmanV2C
Morning, experts. Hard on learning about the internet check script in MSR tools, I was wondering what suggestions anyone has about a local (i.e. non-internet dependent) notification method. This was prompted by yesterday's fun and games with my ISP. I've got the script Cronned and working properly but short of flashing a light on and off, I'm struggling to think of a way of alerting me (ideally to my phone) I guess I could set up a Discord server at home, but that feels like overkill for a rare occasion. Any other suggestions? TIA C
Multi-System Reactor
Custom capabilities in MQTT templates
M
Hi, I'm trying to integrate the sonos-mqtt (https://sonos2mqtt.svrooij.io/) with the MSR and it's coming along nicely so far. But cannot wrap my head around how to define custom capabilities in MQTT templates. I need this for the TTS announcements and similarly for the notification sounds where I would pass the sound file as parameter. So this is what I have in the local_mqtt_devices.yaml capabilities: x_sonos_announcement: attributes: actions: speak: arguments: text: type: string volume: type: int delay: type: int And this is the template: templates: sonos-announcement: capabilities: - x_sonos_announcement actions: x_sonos_announcement: speak: topic: "sonos/cmd/speak" payload: expr: > { "text": parameters.text, "volume": parameters.volume, "delayMs": parameters.delay, "onlyWhenPlaying": false, "engine": "neural" } type: json So the speak action should send something like this to topic sonos/cmd/speak { "text": "message goes here", "volume": 50, "delayMs": 100, "onlyWhenPlaying": false, "engine": "neural" } At startup the MSR seems to be quite unhappy with my configuration: reactor | [latest-25016]2025-02-09T08:19:59.029Z <MQTTController:WARN> MQTTController#mqtt entity Entity#mqtt>sonos-announcement unable to configure capabilities [Array][ "x_sonos_announcement" ] reactor | i18n: missing fi-FI language string: Configuration for {0:q} is incomplete because the following requested capabilities are undefined: {1} reactor | i18n: missing fi-FI language string: Configuration for {0:q} has unrecognized capability {1:q} in actions reactor | Trace: Configuration for {0:q} is incomplete because the following requested capabilities are undefined: {1} reactor | at _T (/opt/reactor/server/lib/i18n.js:611:28) reactor | at AlertManager.addAlert (/opt/reactor/server/lib/AlertManager.js:125:25) reactor | at MQTTController.sendWarning (/opt/reactor/server/lib/Controller.js:627:30) reactor | at MQTTController.start (/var/reactor/ext/MQTTController/MQTTController.js:268:26) reactor | at async Promise.allSettled (index 0) Configuration for "sonos-announcement" has unrecognized capability "x_sonos_announcement" in actions Controller: MQTTController#mqtt Last 10:21:37 AM Configuration for "sonos-announcement" is incomplete because the following requested capabilities are undefined: x_sonos_announcement Controller: MQTTController#mqtt Last 10:21:37 AM This is probably a pretty stupid question and the approach may not even work at all, but maybe someone or @toggledbits for sure, could point me to the right direction. Basically the idea is to be able to send TTS messages from reactions using entity actions. I've previously used HTTP requests to Sonos HTTP API (https://hub.docker.com/r/chrisns/docker-node-sonos-http-api/) for the same functionality, but since moving to sonos-mqtt, I need a way to send the TTS notifications using MQTTController. Along with the actual message, volume and delay must also be parameterizable. br, mgvra MSR latest-25016-d47fea38 / MQTTController [0.2.24293]
Multi-System Reactor

Category Topic Guide -- Read Before Posting

Scheduled Pinned Locked Moved Multi-System Reactor
guidelines
1 Posts 1 Posters 869 Views 1 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • toggledbitsT Offline
    toggledbitsT Offline
    toggledbits
    wrote on last edited by toggledbits
    #1

    Everyone:

    The quality of questions is a common complaint among those of us that provide "support" for things that we build and offer. As evidence of that, I'll direct you to this post over on the Home Assistant community, which apparently itself was inspired by a similar post in the OpenHAB community.

    It opens by explaining the obvious: they are volunteers (as am I), the ratio of supported to supporters is high (i.e. there are far more people asking for help than people providing it), everyone's time is valuable, and it's actually disrespectful of people's time to not put up front effort into your questions and structure them in a way that speeds the resolution process along. The common sense of this should be obvious: if you have a problem or question for which you need a fast answer or solution, should you not then give as much information as possible so that the first reply could be the answer, rather than being only the first of what becomes a back-and-forth exchange that could take hours or days to conclude?

    So, I am shamelessly plagiarizing the Home Assistant post for my guidelines here, as it is a good summary of both the ubiquitous problem contributors face in these environments, and what is generally needed to make things more manageable and agreeable. I will say, this is a great summary, and it should be applied everywhere you post, not just here. I'm sure everyone here and everywhere reading your posts, not just the contributors, will appreciate it.

    Here we go...

    Language

    I'm opening with this because the Hass post opens with it, but it hasn't been an issue here yet, so simply for the sake of completeness: support here is given in English. Please make your posts in English, if you can. If you can't, please make your post in your preferred language, but start it with a request to the group for a translation; maybe someone can/will help. We'll try web-based translators, too, of course, but technical language is rarely their strong point. This is one of many areas where community help really makes the experience for everyone.

    Try Search First

    As the product matures and the community becomes increasingly adept with it, it’s increasingly likely that your question has been asked and answered already. If you search the forum, you may find an answer and save yourself a lot of time. It may not be a perfect answer to your question, but it could get you close enough to start.

    The forum search here has a tendency to default to "Titles" (as in, search only in post titles), which is a bit restrictive, so remember to expand your search to "Posts," but from there, hopefully, you'll find something useful.

    Try to search only for what is the core of your question - the error message text/keywords (without your specific data), component or add-on name, the operation you want to perform, etc.

    Try the Documentation

    Every version of Reactor has a "Manual" link in the UI's left navigation that will take you to the locally-installed, version-specific documentation. There is also an online version here, but it may document changes and new things that were not available in the version you are using, so be careful there.

    Be Up To Date

    Before reporting an issue, be on the latest release. If you are not on the latest release, upgrade to it and try again before posting. If you post and are on an earlier release, it's almost guaranteed that the first thing you'll be instructed to do is upgrade to the latest release.

    New Topic Guidelines

    If you haven't found anything in Search or Documentation, then make a new topic, following these guidelines:

    If a search or your casual reading brings you to a topic/post is somehow similar to, but not exactly, your question, it's better to start a new topic and link to the similar in your introduction than it is to post a reply on the topic you found. This is especially true if the topic you found has gone stale and hasn't had a reply in months or years.

    A good opening (head) post a new topic will have most, if not all, of the following:

    • A concise title;
    • Details of runtime environment (Reactor version, platform info);
    • If your question is related to a hub/controller, the type of controller and its running software or firmware version information;
    • A complete description of your objective;
    • A description of your approach/solution/implementation so far (what you did, how it's intended to work), and what isn't meeting expectations;
    • Show the work.

    Let's look at the details of that:

    Title. Having a good topic title is essential. It should summarize your post so that without even opening it people can have a good idea of what it’s about. A good title generally:

    • Includes the unique part of the error you’re getting (redact specifics of your system, e.g. device IDs);
    • Contains the integration name, condition or action type, etc.;
    • Describes the thing you’re having an issue with;
    • Is emotionless.

    Examples:

    • Good: Action runs before delay action completes
    • Bad: Timer not working
    • Ugly: Problem/Need help
    • Good: Hubitat - Not able to perform dimming.set on Zooz switch
    • Bad: Can't control Zooz switch
    • Ugly: Switch problem

    If you’re having a problem writing a good topic title, leave it for last — once you’ve written the whole question, it might be easier to write a summary title for it.

    Describe Your Runtime Environment. It doesn't matter if you did it on a post last week, yesterday, or two minutes ago, every post should include a description of your environment, because I don't keep your system configuration in my head, and future readers will need to know. There are too many people and too many details for me to remember those things, anyway. So each post should include:

    • What version of Reactor you are using (upper-right corner of UI);
    • What OS your Reactor is running on (Ubuntu, Windows, Synology DSM, Raspbian, etc.);
    • How you installed/run Reactor: bare metal, Docker, etc.;
    • Specifics of any hubs and devices involved (manufacturer, model, software/firmware versionetc.) in the issue.

    Example: Reactor 21308-afecb92a; docker on Synology; Hubitat or Ver 21262; Raspian bare-metal (RPi4); Vera 7.32; Fibaro FGZ-712

    Describe the objective, not the problem with your implementation. It’s all too easy to fall into the trap of the XY Problem. If you describe your objective first, then others can understand what you’re trying to achieve. Remember, your objective is not a description of how you're implementing your solution, it's a description of the problem you are trying to solve with your implementation.

    • Good: I am trying to get an outdoor light to be on from the day after Thanksgiving through the end of the year.
    • Bad: I'm trying to figure out a condition to detect the day after the fourth Thursday in a month.
    • Ugly: The date condition in the screen shot below doesn't work.
    • Approaching Crime: I tried X and it didn't work (and that's the entire substance of the post).

    The first description is (much) better not just because it's concise about timing, but also complete: it lays out the entire problem, not just the one part of it that's giving you trouble right now. Often, good solutions will vary based on the full understanding of the objective (imagine trying to help someone solve the problem of getting fresh air into a large space if they didn't bother to tell you they were building a submarine). It is confusing to other readers and frustrating to helpers when you focus on one step, and when that's resolved, you then add "OK, and now it also needs to...". In the worst case, it can make the entire discussion prior useless.

    Show Your Work. Think mathematics class in school: you got no credit for having the right answer if you didn't show how you got there. Worse, if you're sure you have the method correct but you got the wrong answer, nobody could see anything to help you figure out why, including yourself. A big part of the completeness of your response is showing what you've done to try to address it:

    • Describe (and show) what you’ve tried, and what the problems were;
    • Almost every question about rules or reactions needs to have accompanying screen shot(s) showing the rules and/or reactions you've built; if your description says "I made a rule/reaction that does X", you need to show it; if you say "I tried to do X but it didn't work", you need to show what you tried to do, and you need to explain what you expected, what happened, and how that didn't meet your expectations;
    • Check the logs, and post log snippets if you find something you think is relevant;
    • Link to some other threads that you’ve found, and tried, and explain why they didn’t help you.

    If you haven't tried anything because you're not sure where to begin, the best way to learn is to experiment. Embrace failure, because it's a great learning tool. Remember you are playing with switches and lights, not launch codes for nuclear missiles, so aside from getting "that look" from your spouse, errors are unlikely to have serious consequences.

    This also seems a good point for me to offer this: I wrote Reactor as a tool for you to use to solve your automation/logic problems, not as a tool for me to use to solve your automation/logic problems. I am going to increasingly leave logic-only posts that don't involve bugs or specific Reactor operational questions to the community for response. Having me answer every question doesn't improve the ability of the group; that needs to change.

    Make good screen shots. If you screen shot your entire display and post it, scaling and downsampling will make it unreadable. If you zoom out your window/browser/screen to get everything in one image it will not be readable. Before taking a screen shot, un-maximize your window and reduce it to a reasonable size, and then screen shot just the window, or better still, grab the relevant rectangle where the action is (but remember, context is important, so be wary of over-cropping — a screen shot of a field with an error flag that doesn't include the condition or action type is probably over-cropped). Do not screen-shot code, log snippets, or formatted text like configs — please use fenced code blocks and paste the real code/data/text (see Format Posts Properly below).

    Make good log snippets. When posting logs, always post several dozen lines before anything you find relevant, and a few lines after. Context is important. Think crime scene: it's much easier to determine what happened when a witness describes it than it is to show up to find a dead body on the floor and nobody around. All of the events and messages leading up to the entry that drew your attention may contain vital clues about what was going on to get to that condition. It is also often useful to post (in addition) the startup messages for the most recent restart of Reactor. Do not screen-shot log snippets — post the actual text in a fenced code block (see Format Posts Properly below).

    Explain Your Work. It is a nightmare to see posts that contain pages of screen shots of rules and reactions, and yet have no explanation of how they are intended to solve the problem. Do not assume that just because we can read every rule and action, we can understand what that means for your system or how you're thinking about the problem and solution. With your screen shots, provide an explanation of what everything does along the way, why things are done the way they are, and what you think they are intended to do.

    Format posts properly. The forums are a tool, and like any tool, you should learn to use it properly if you're going to use it frequently. Learn how to format code, inline and blocks, and use the fenced code block formatting for all code and code-like text (config/YAML, JSON, etc.) and log snippets. Improper formatting can hide errors, or make them more difficult to see. Here's a cheat-sheet for Markdown formatting; it's easy to use fenced code block formatting for code blocks and log snippets.

    Redact personal information. Please remember, when posting logs or screen shots, to redact any personal information. This includes serial numbers, API keys, email addresses, lat/long of your home, etc. Remember you are posting this stuff into a public forum, to be captured by search engines and Internet archivers. Forever.

    Make sense. Don't let your haste to get your question asked overwhelm good communication. Re-read your post and make sure you've addressed all of the above, and that the post is organized and makes sense. In particular, watch your antecedents. I can't tell you how many "I have two switches but when I turn it on the status doesn't change" posts I've had to straighten out before I can even start guessing what the problem is.

    Use (keyword) tags. We're all not using enough keyword tags (full disclosure: I didn't even know they were possible in these forums until recently). Tags can help the search a lot. Common tags may be zwave, hass, hubitat, conditions, reactions, expressions, etc. Hubs, device types, condition or action types are all good candidates for tags. Don't use MSR, msr, or reactor as a tag unless you are posting outside of the Multi-Hub Reactor category; it isn't necessary. Everyone understands that the Reactor category contains Reactor topics/posts, and search lets you limit its breadth to specific categories, so the extra tags are just redundant. In this forum's software (NodeBB), you can enter tags in the bottom of the composer when writing/editing your topic/head post.

    Don't tag people/leads in the head post. If you are starting a new topic and writing the opening post for it, and you begin it by tagging me (or whoever the lead(s) is(are) for whatever category), it comes across as bad manners and demanding of an answer. I don't know of any forum in which the category moderators aren't subscribed to their categories (I certainly am), so notifications of new topics go out automatically and such tagging is redundant.

    Don't DM product questions. If you have a product question or problem, odds are someone else has or will have the same question/problem at some future date, so having the conversation recorded and searchable in the public forum threads is useful (and respectful of the time invested to help you).

    Fix your topic head post. If you are asked to revise your head post because it didn't meet the above guidelines, please edit/correct the head post itself, don't post an add-on reply down below in the thread with the additions or corrections. It's important that the head posts in each topic are high quality and meet these guidelines.

    Replies and Discussion

    Don't non-answer or distract. If someone asks how to do something in a particular way, unless you are certain that it can't possibly be done the way they are asking, don't reply with an answer that doesn't address the method.

    It's sometimes the case that when you feel a need to answer with a different method than OP has inquired about, OP's question/post is posing an X-Y Problem, and in this case, it's likely the post title and description are poor (asking about method rather than goal is a clue), so address that first (e.g. "What is it you are actually trying to accomplish?"). Then you'll have a perfect opportunity to point out different methods.

    Don't "Me Too". Don't reply to just say "I'm having this problem too." You can do that if you have additional information to offer that may help in isolating a problem; that's always welcome. But if all you're saying is "me too," that's not really useful and doesn't contribute to the discussion/solution.

    Don't use a non-contributing reply as a way to start watching a thread. You may find yourself interested in a thread and want to be notified when there are replies. The bad "Facebook way" is to reply "Following..." (or, again, "me too") in the thread, which makes the forums automatically subscribe you to the thread. It clogs the thread with useless replies. The preferred way is to use the "bell" icon button in the topic header to set a watch on the thread.

    Tag people in discussion only when it's relevant to call their attention. Personal tagging can and should be used when mentioning others to thank them for earlier thread responses (i.e. when they are already part of the thread discussion), or add them to the discussion as a link perhaps to another thread on a similar issue going on at the same time, etc. But tagging someone to add them should be considered carefully: consider how welcome that call for attention may be, and how they may feel about the relevance of the discussion or their involvement in it.

    Don't hijack or wander. Hijacking or thread-jacking is making a reply that takes the thread off topic. Instead, start a new thread and link to the related thread if there is a relevant connection.

    Solved It! When your problem is solved, whether you solved it yourself or someone else did, please mark the head post title [SOLVED]. Ideally, also add a link to the end of your head post to the solution post: you can right-click on the date/time of the solution post and choose "Copy Link..." to get the link, and then paste at the end of your head post Solved here: <paste link>. If you solve your own problem, please make your own post describing what you did (and link to that in the head).

    DO NOT FLAIL! If I am working with you on troubleshooting/investigation, asking you to try specific things and give me the results, do not start random experiments, change your entire approach to the problem, make changes I didn't direct, delete things, etc. At that point, I am troubleshooting and need you to be my hands and eyes. If I get the impression that you are making a moving target for me to hit, I'll just stop working with you on it. This is such a serious matter for me that repeated instances may affect your future support.

    __________________________________

    Inspired by this awesome post in the Home Assistant forums, which itself was inspired by this awesome post over in the OpenHAB forums.

    Updated 2023-04-03

    Author of Multi-system Reactor and Reactor, DelayLight, Switchboard, and about a dozen other plugins that run on Vera and openLuup.

    1 Reply Last reply
    8
    • toggledbitsT toggledbits pinned this topic on
    • toggledbitsT toggledbits locked this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • G gwp1 referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • T tamorgen referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    • toggledbitsT toggledbits referenced this topic on
    Reply
    • Reply as topic
    Log in to reply
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes


    Recent Topics

    • Can´t restart or upgrade/deploy MSR
      toggledbitsT
      toggledbits
      0
      4
      44

    • Z-Wave Future....
      toggledbitsT
      toggledbits
      0
      4
      82

    • [Solved] Limit HA Entity in MSR
      wmarcolinW
      wmarcolin
      0
      7
      153

    • Reactor (Multi-System/Multi-Hub) Announcements
      toggledbitsT
      toggledbits
      5
      121
      35.3k

    • Disaster recovery and virtualisation
      CatmanV2C
      CatmanV2
      0
      5
      635

    • Remote access of Zwave stick from Z-wave server
      CatmanV2C
      CatmanV2
      0
      3
      361

    • Organizing/ structuring rule sets and rules
      G
      gwp1
      0
      5
      365

    • Moving MSR from a QNAP container to RP 5 - some issues
      G
      gwp1
      0
      5
      328

    • Widget deletion does not work and landing page (status) is empy
      G
      gwp1
      0
      4
      320

    • Need help reducing false positive notifications
      T
      tamorgen
      0
      7
      495

    • Deleting widgets
      toggledbitsT
      toggledbits
      0
      4
      458
    Powered by NodeBB | Contributors
    Hosted freely by 10RUPTiV - Solutions Technologiques | Contact us
    • Login

    • Don't have an account? Register

    • Login or register to search.
    • First post
      Last post
    0
    • Categories
    • Recent
    • Tags
    • Popular
    • Unsolved